89bed Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how 89bed ("we", "us", "our") collects, uses, stores, protects, and shares personal information in connection with the 89bed platform accessible at https://89bed.pro (the "Platform"). This Policy applies to all registered users, visitors, and any individual whose personal data is processed by 89bed in the course of providing its services.

By creating an account on the Platform or continuing to use the Platform after this Policy takes effect, you acknowledge that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform and close your account.

This Policy should be read together with the 89bed Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 89bed.

2. Data Controller Identity

For the purposes of this Policy, 89bed is the data controller responsible for your personal data. The Platform is operated for users in Bangladesh, and all data processing activities described in this Policy are carried out in that operational context. For all data-related enquiries, the designated point of contact is:

• Email: [email protected]
• Subject Line for Data Enquiries: "Privacy / Data Rights Request — [Your Username]"
• Response Time: Within 30 calendar days of a verified, complete request

3. Data We Collect

89bed collects the following categories of personal data depending on how you interact with the Platform:

3.1 Identity Data

Full legal name, date of birth, gender, national identity card (NID) number or passport number, and a photograph of your identity document where required for KYC (Know Your Customer) verification.

3.2 Contact Data

Mobile phone number (Bangladeshi), email address, and city or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).

3.3 Financial Data

Payment method details sufficient to process deposits and withdrawals, including mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or other accepted institutions). We do not store full card numbers or complete banking credentials; payment processing is handled by vetted third-party processors.

3.4 Account and Activity Data

Username, account registration date, login timestamps, IP addresses used at login, device identifiers, session duration, wagering history, game play records, deposit and withdrawal transaction records, bonus activity, and support correspondence.

3.5 Technical Data

Browser type and version, operating system, device type (mobile, tablet, desktop), referring URL, pages visited on the Platform, and click-stream data. This data is collected automatically via server logs and cookies.

3.6 Communications Data

Records of any communications you send to 89bed via email, live chat, or support ticket, including the content of those communications and any attachments you provide.

The table below summarises the main data categories and their primary collection purposes:

4. How We Collect Your Data

89bed collects personal data through the following means:

• Direct submission: Data you provide during account registration, KYC document upload, deposit or withdrawal requests, and support enquiries.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address logging, device fingerprinting, and session analytics.
• Third-party sources: Identity verification agencies, payment processors, and fraud prevention services may provide or confirm data about you where required to complete a verification check or investigate a suspicious transaction.
• Cookies and tracking technologies: As described in Section 8 of this Policy, cookies and similar technologies are used to collect browsing behaviour data on the Platform.

5. Legal Basis for Processing

89bed processes personal data on the following legal bases, depending on the purpose of each processing activity:

• Contract performance: Processing necessary to register your account, process your deposits and withdrawals, and deliver the betting and gaming services you have requested.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) obligations, KYC verification requirements, and age verification requirements (21+).
• Legitimate interests: Processing carried out to prevent fraud, protect the security of the Platform, investigate prohibited conduct, maintain accurate business records, and improve the quality of our services — where these interests are not overridden by your rights.
• Consent: Processing of data for direct marketing communications where you have provided explicit opt-in consent. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

89bed uses the personal data we collect for the following purposes:

• To create and manage your 89bed account, including verifying your identity and confirming your age is 21 years or above.
• To process deposits and withdrawals in BDT (৳) via your chosen payment method (bKash, Nagad, Rocket, Upay, or banking partners).
• To deliver the betting markets, casino games, and other features available on the Platform.
• To send transactional communications directly related to your account, such as deposit confirmations, withdrawal status updates, and security alerts.
• To detect, investigate, and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited activities.
• To monitor wagering activity as part of our responsible gaming programme and intervene where patterns suggest potential problem gambling behaviour.
• To respond to your support requests and complaints in a timely and accurate manner.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from authorities.
• To improve the Platform's features, performance, and user experience based on aggregated and anonymised usage analytics.
• To send promotional and marketing communications where you have provided consent to receive them.

7. Data Sharing and Disclosure

89bed does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances and to the minimum extent necessary:

7.1 Payment Processors

We share financial data with payment service providers (including bKash, Nagad, Rocket, Upay, and banking partners) to process your deposit and withdrawal transactions. These providers are contractually bound to use your data only for payment processing purposes.

7.2 Identity Verification Providers

We may share identity data with third-party KYC and anti-money-laundering verification services to confirm your identity and age as part of the account registration or withdrawal approval process.

7.3 Game Technology Suppliers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive anonymised or pseudonymised session data necessary to deliver their games within the Platform. These providers operate under their own data governance frameworks and are not granted access to your full identity or financial data by 89bed.

7.4 Fraud Prevention and Security Services

We may share technical data (IP addresses, device identifiers, behavioural patterns) with fraud prevention partners to detect and block suspicious activity on the Platform.

7.5 Legal and Regulatory Disclosure

89bed may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 89bed, its users, or the public.

7.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 89bed's business assets, personal data held by 89bed may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

8. Cookies and Tracking Technologies

The 89bed Platform uses cookies and similar tracking technologies to provide core Platform functionality, analyse usage patterns, and personalise your experience. The following categories of cookies are in use:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing your ability to use the Platform.
• Analytics cookies: Used to collect anonymised data about how users navigate the Platform — pages visited, time spent, and features used — to help us improve the Platform's design and performance.
• Functionality cookies: Used to remember your preferences such as language settings, display preferences, and last-used payment method to improve convenience.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious activity on your account.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in to and use the Platform. Third-party cookies set by game providers operate under those providers' own cookie policies.

9. Data Retention

89bed retains personal data for as long as your account remains active and for a period thereafter as set out in the data retention table in Section 3 of this Policy. Retention periods are determined based on the following considerations:

• The purpose for which the data was originally collected and whether that purpose has been fulfilled.
• Legal and regulatory obligations requiring retention for a minimum period (for example, financial transaction records are typically retained for 7 years in accordance with financial record-keeping standards).
• The need to retain data to handle disputes, enforce agreements, or respond to complaints that may arise after account closure.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

10. Data Security

89bed implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform's servers.
• Encryption of sensitive data fields at rest within our database infrastructure.
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented business need.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Access logging and anomaly detection to identify and respond to potential data breaches promptly.
• Staff training on data handling responsibilities and security practices.

In the event of a personal data breach that poses a risk to your rights, 89bed will notify affected users without undue delay and will take all reasonable steps to contain and remediate the breach.

11. Children and Minors

The 89bed Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not attempt to register an account or use the Platform. If 89bed becomes aware that personal data has been collected from a person under 21, the associated account will be closed immediately and the data will be deleted in accordance with our retention and deletion procedures. Parents or guardians who believe a minor has registered on the Platform are asked to contact [email protected] immediately so that the account can be closed and data removed promptly.

12. Your Data Rights

As a user of the 89bed Platform, you hold the data rights described in the "Data Rights" section of this page above. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request — [Your Username]". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. We may need to verify your identity before processing certain requests to ensure we are disclosing or modifying data only at the direction of the rightful account holder.

Please note that certain data rights may be subject to limitations where retention is required by law — for example, financial transaction records cannot be deleted during an applicable legal retention period even upon a valid erasure request.

13. Marketing Communications

89bed may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions (such as those tied to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh), and other offers if you have provided explicit consent to receive marketing communications at the point of account registration or subsequently through your account settings.

You may withdraw consent for marketing communications at any time by:

• Clicking the "Unsubscribe" link present in any marketing email we send you.
• Updating your communication preferences within your 89bed account settings.
• Contacting [email protected] with the subject line "Marketing Opt-Out — [Your Username]".

Opting out of marketing communications does not affect the sending of transactional communications (such as deposit confirmations, withdrawal status updates, and account security alerts), which are a necessary part of account management and cannot be opted out of while your account remains active.

14. Changes to This Policy

89bed reserves the right to update or amend this Privacy Policy at any time. When a material change is made, we will notify registered users by email to the address associated with their account and display a prominent notice on the Platform, with a minimum of 14 days' notice before the updated Policy takes effect. Non-material clarifications or corrections may be made without prior notice, but the effective date on this page will always reflect the date of the most recent update. Your continued use of the Platform after the effective date of an amended Policy constitutes your acceptance of the updated terms.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about how 89bed has handled your personal data, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Enquiry — [Your Username]"
• Response time: Within 5 business days for acknowledgement; within 30 days for substantive response
• Support hours: Bangladesh Standard Time (UTC+6), 7 days a week

We take all privacy complaints seriously and will endeavour to resolve your concern promptly and fairly. If you are not satisfied with our response to a privacy complaint, you may seek further recourse through applicable legal or regulatory channels in Bangladesh.